Warranty Terms & Conditions
Mattress Warranty Terms & Conditions
LIMITED 10-YEAR OR 15-year WARRANTY
Depending on the model you purchased, your mattress is warranted against defects in materials or workmanship for a period of ten (10) years or fifteen (15) years from the date of purchase by the original purchaser. This warranty is not transferable. This Limited Warranty is only valid for the original purchaser of the product.
|Model Name||Warranty Period|
|Agility Bed||10-year limited warranty|
|Immunity Cinnamon||10-year limited warranty|
|Immunity Chestnut||10-year limited warranty|
|Immunity Auburn||10-year limited warranty|
|Immunity Terracotta||15-year limited warranty|
|Immunity Sienna||15-year limited warranty|
15-year limited warranty
WHAT IS COVERED BY THIS WARRANTY?
This warranty is applicable only to AgilityBed and Immunity and mattresses purchased on ShopTherapedic.com. If a defect occurs during the warranty period, at our discretion, replacements of your mattress will be provided after a complete inspection and determination that the damage is a result of a manufacturing defect during normal use. In all cases, shipping costs of the product to and from the factory are not covered by this Limited Warranty and are the responsibility of the purchaser, as is standard industry practice.
Beginning from the date of original purchase through the applicable years noted above, Manufacturer will repair or replace the mattress showing unusual deterioration resulting in indentation greater than 1.5 inches.
During the warranty period, Manufacturer will repair or replace any defects in materials or workmanship. Manufacturer will bear full responsibility for all authorized warranty related costs in connection with the repair or replacement of any product found to be defective including labor.
If the identical product is not available, our company may substitute a product of comparable value. In the event of replacement, the warranty period shall continue from your original purchase date.
LIMITATION OF LIABILITY
Under no circumstances shall Manufacturer’s liability exceed the purchase price paid by the original purchaser. Under no circumstances shall Manufacturer be liable or responsible for claims seeking special, indirect or consequential damages.
WHAT IS NOT COVERED BY THIS WARRANTY?
Claims made by anyone other than the original purchaser of the product. Structural damage from using mattress on an improper bed frame or a faulty foundation system. Structural damage from moving or transporting the mattress to a location other than that to which the product was originally shipped. Burned, stained, wet or soiled fabric, even if the product is defective. Damage due to abuse such as altering the size or shape, rolling, bending, standing or jumping on the mattress. Comfort or ﬁrmness preference of the product. Body impressions less than 1.5". Body impressions less than the amounts indicated are caused by natural compression and settling of quality upholstery materials and are not considered a manufacturing defect. They are an indication that the upholstery layers are conforming to your body’s individual contours.
Normal wear of mattress fabrics. This limited warranty specifically excludes shipping and transportation costs to and from the Manufacturer, which are the responsibility of the purchaser, as is standard industry practice.
HOW CAN I MAKE A WARRANTY CLAIM?
If you discover a defect in your mattress, please contact an advisor at ShopTherapedic by calling 1-877-848-5753 or emailing email@example.com to be directed to the appropriate Manufacturer. Proof of purchase including date, product and original purchase price is required for service under this warranty. A photo of the law label attached to the mattress will be required to validate this product and its Limited Warranty. You must be the original purchaser of the product for the Limited Warranty to be valid.
NULL AND VOID
All warranty claims are subject to verification by Manufacturer. This warranty will be null and void if the product is subject to abuse, misuse or is otherwise used in a manner not consistent with normal use.
This warranty will be null and void if: (1) the product is damaged or in a condition that will not allow Manufacturer to safely or adequately conduct an inspection of the product; (2) a king or queen foundation is used without the recommended slat spacing and/or center support rails; (3) the outer fabric has been torn, stained, soiled or subject to abuse; (4) the product has been used in a commercial setting; (5) the product has been transported to a location other than that to which it was originally shipped; (6) proof of purchase is not provided.
The service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of product failure during the warranty period. Our company shall not be liable for incidental or consequential damages arising out of the use of the product or inability to use this product, or for the breach of this or any other express or implied warranty.
Bed Base Warranty Terms & Conditions
CINCH SLEEPER FOUNDATION LIMITED WARRANTY
Original purchasers and “first owner” of any Cinch Sleeper Foundation (“Foundation”) is eligible for this LIMITED WARRANTY. Subject to all of the terms and conditions of this warranty, UFP Warranty Corporation (“UFP”) will, in its sole discretion, replace or refund the purchase price of any Foundation that is found to be defective within one (1) year after the date of purchase, subject to the exclusions and conditions contained herein.
“First owner” means the person who purchases the Foundation directly from the manufacturer or from an authorized dealer. This warranty is not transferable to subsequent owners of the Foundation.
WHAT THE WARRANTY COVERS
This limited warranty covers Foundations against defects in material or workmanship for a period of one (1) year from the date of purchase.
This limited warranty only covers Foundations. If a Foundation is incorporated into another product sold by an authorized dealer, UFP’s sole obligation is to replace or refund the price of Foundation. If UFP choses to refund the price of a Foundation that is part of another product, UFP will only be liable to refund the price that was paid to UFP for the Foundation by the seller of that product. UFP does not warrant the performance of any product that incorporates the Foundation, and UFP will not be liable for any failure of said product unless directly caused by a defect in the Foundation.
This limited warranty does not cover, and UFP is not liable for, any of the following:
- Damage caused by using an improper bed frame or placing the Foundation directly on the floor. A proper frame provides continuous support with rigid center support;
- Damage caused by misuse or abuse, including, but not limited to: breakage, burns, cuts, tears, liquid damage, or stains;
- Replacement of any non-defective components in the Foundation. The Foundation is made of several component pieces. If only one component is defective, UFP will replace only the affected component;
- Complaints related to comfort preferences of the first owner;
- Normal wear and tear;
- Conditions caused by the natural characteristics of the wood components used in the manufacture of the Foundation.
HOW TO MAKE CLAIMS
To make a claim under the terms of this warranty, send a photograph and description of the damage along with the purchase receipt(s). Send this information to:
UFP Warranty Corporation
2801 East Beltline Ave NE
Grand Rapids, MI 49525
UFP will, within sixty (60) days from the date of notice of your claim, and upon receipt of the proper documentation, make arrangements to exchange the damaged Foundation for the new Foundation, or damaged Foundation component/s for the new Foundation component/s. UFP reserves the right to have a representative inspect a Foundation that is claimed to be damaged prior to its removal.
NOTE: THE ONLY OBLIGATION OF UFP UNDER THE TERMS OF THIS WARRANTY IS LIMITED TO REPLACEMENT OF THE DAMAGED FOUNDATION OR DAMAGED COMPONENTS OR REFUND OF THE MONETARY EQUIVALENT OF THE DAMAGED FOUNDATION UP TO THE ORIGINAL PURCHASE PRICE OR PRICE PAID TO UFP BY THE AUTHORIZED DEALER.
UFP MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN NO EVENT SHALL UFP BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES. NOTHING IN THIS WARRANTY SHALL AFFECT THE DURATION OF IMPLIED WARRANTIES BEYOND THEIR CUSTOMARY DURATION, OR CREATE ADDITIONAL IMPLIED WARRANTIES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. This warranty is valid only in the United States.