All-Foam Mattress Support

Your mattress is warranted against defects in materials or workmanship for a period of ten (10) years from the date of purchase by the original purchaser. This warranty is not transferable. This Limited Warranty is only valid for the original purchaser of the product. Full warranty information specific to this mattress is available on our licensed partner's website.

This warranty is applicable only to the All-Foam Therapedic 800 & 1200 mattress models when purchased on ShopTherapedic.com. If a defect that is covered during the Limited Warranty period occurs, our manufacturing partner for these specific products, Sinomax® USA, will repair or replace (at Sinomax® USA’s option) the defective product or component thereof. If it is determined that a replacement is required to honor this Limited Warranty, Sinomax® USA reserves the right to substitute materials of equal or higher quality if the like product or components are not available. Where a replacement is required, Limited Warranty coverage for this mattress is limited to a one (1) time replacement during the original Limited Warranty period which starts on the original date of delivery. Repairs to or replacement of this mattress or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period. In all cases, shipping costs of the product to and from the factory are not covered by this Limited Warranty and are the responsibility of the purchaser, as is standard industry practice.

Under no circumstances shall Manufacturer’s liability exceed the purchase price paid by the original purchaser. Under no circumstances shall Manufacturer be liable or responsible for claims seeking special, indirect or consequential damages.

This Limited Warranty does not cover the following: imperfections of the components; mold; slight body impressions (less than 1.5 inches in depth); comfort or temperature preference; transportation charges (if applicable); any abuse or unsanitary product condition; or damage caused by improper use or care; or if the mattress is no longer within the 48 contiguous states of the USA. This Limited Warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping or any other costs or expenses. Failure to follow the manufacturer’s care instructions may void this Limited Warranty. Sinomax® USA does not warrant that this product is suitable for any person’s medical condition or that it will protect the user against bacteria, viruses, or other disease organisms. Follow all care instructions found on the care tag carefully or you may void your warranty. The following actions will void your warranty: cutting or altering the size or shape of the product; folding or bending the mattress in an excessive manner for storage.

In no event shall Sinomax® USA be liable for any consequential, incidental, indirect, special or punitive damages whatsoever in any way arising out of the use or inability to use the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. Sinomax® USA reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product is found to be in an unsanitary condition, or when the product failure is due to causes other than defective material and/or workmanship. All warranties contained herein are void if the product is found to have been tampered with or misused beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect, including but not limited to, mold, damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, abused or unsanitary.

This Limited Warranty does not include a normal increase in softness of the memory foam material or a decrease in the slow recovery feature (elasticity). These aspects do not affect the pressure-relieving qualities of the foam. The service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of product failure during the Limited Warranty period. Sinomax® USA makes no warranty beyond what is contained in this Limited Warranty. Sinomax® USA does not authorize any person to create for it any other obligation or ability in connection with this Limited Warranty.

If you discover a defect in your mattress, please contact an advisor at ShopTherapedic by calling 1-877-848-5753 or emailing advisor@shoptherapedic.com to be directed to Sinomax® USA. Or you may place a warranty service claim directly with Sinomax® USA at 1-877-726-3888 or e-mail us at consumercare@sinomax-usa.com . A clear copy of the original sales receipt or your packing slip (if a .com purchase) must be submitted for proof of purchase date as well as copies of all tags (sewn into your mattress). We recommend leaving these tags intact on your mattress. You must provide transportation or accept freight charges to and from the nearest Sinomax® USA facility for inspection of the warranted product (if requested) or to return the product for either repair or replacement. At the discretion of Sinomax® USA, they may request you to provide photos (digital or standard) of the claimed defect prior to its return for inspection (if requested). Sinomax® USA will not refund your purchase price. Proof of purchase including date, product and original purchase price is required for service under this warranty. A photo of the law label attached to the mattress will be required to validate this product and its Limited Warranty. You must be the original purchaser of the product for the Limited Warranty to be valid.

All warranty claims are subject to verification by Manufacturer. This warranty will be null and void if the product is subject to abuse, misuse or is otherwise used in a manner not consistent with normal use.

This warranty will be null and void if: (1) the product is damaged or in a condition that will not allow Manufacturer to safely or adequately conduct an inspection of the product; (2) a king or queen foundation is used without the recommended slat spacing and/or center support rails; (3) the outer fabric has been torn, stained, soiled or subject to abuse; (4) the product has been used in a commercial setting; (5) the product has been transported to a location other than that to which it was originally shipped; (6) proof of purchase is not provided.

The service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of product failure during the warranty period. Our company shall not be liable for incidental or consequential damages arising out of the use of the product or inability to use this product, or for the breach of this or any other express or implied warranty.